Preventing churn and driving adoption
Led discovery and design of a preventative maintenance feature that unblocked customer migration to a new platform.
Impact
Enabled fleet managers to schedule oil changes, track inspection cycles, and plan preventative service, keeping emergency vehicles operational and reducing breakdowns.
From friction to effortless through better mobile UX
Redesigned shift swap flows for fire and EMS scheduling software, transforming a clunky process that employees avoided into an intuitive mobile experience.
Impact
Achieved 100% task completion and eleminated manager workload.
Using research to influence product strategy
Used discovery research to challenge assumptions about what users needed, preventing wasted development and shaping the product roadmap with evidence-based insights.
Impact
Prevented costly development by proving through research that the planned solution wouldn't address users' real problems, influencing strategic priorities with evidence-based recommendations.
